Epson Printer Scanner

Digital Product Returns & Refunds

As a provider of digital content and online resources, our return policy differs from traditional product return policies. Please review the following terms carefully.

Digital Download Products

For digital download products (PDF guides, eBooks, downloadable software, etc.):

• Due to the nature of digital products, we do not offer refunds once the product has been downloaded or accessed
• If you experience technical issues with a digital download, we will work with you to resolve the issue or provide an alternative download link
• Refunds may be considered only if the product is proven to be significantly different from what was described

Subscription Services

For subscription-based services and memberships:

• Monthly subscriptions can be canceled at any time, with no refunds for the current billing period
• Annual subscriptions may be eligible for prorated refunds if canceled within 30 days of purchase
• Upon cancellation, you will retain access until the end of your current billing period

Eligibility for Refunds

Refunds may be granted under the following circumstances:

Valid Reasons for Refund Consideration

• Technical Issues: If our product is completely unusable due to technical problems on our end
• Incorrect Product: If you received a different product than what you ordered
• Duplicate Purchase: If you accidentally purchased the same product twice
• Major Content Discrepancy: If the product content is significantly different from the description

Non-Eligible Reasons for Refunds

• Change of mind or no longer needing the product
• Finding the same information available elsewhere for free
• Not reading the product description before purchase
• Technical issues on your device or network that are not related to our product
• Inability to install or use the information due to lack of technical knowledge

Refund Process

If you believe you qualify for a refund, please follow these steps:

Step 1: Contact Customer Support

• Email us at support@epsonprintersetupguide.com
• Include your order number and purchase details
• Clearly explain the issue and why you're requesting a refund
• Provide any relevant screenshots or documentation

Step 2: Review Process

• We will review your request within 3-5 business days
• We may ask for additional information to understand the issue
• Our team will determine if your request meets our refund criteria

Step 3: Refund Decision

• If approved, refunds will be processed within 7-10 business days
• The refund will be issued to your original payment method
• You will receive email confirmation once the refund is processed

Free Content and Resources

For our free resources available on the website:

• All free content is provided "as is" without any guarantees
• We reserve the right to modify or remove free content at any time
• Free resources do not include technical support or guarantees of effectiveness
• We appreciate feedback on free content but cannot guarantee implementation of suggestions

While we strive to provide accurate and helpful free resources, users acknowledge that they use this information at their own risk.

Warranty and Guarantees

Limited Warranty

Our products come with a limited warranty against defects in the digital files themselves. This warranty does not cover:

• Compatibility issues with your specific device or setup
• User error or incorrect implementation
• Issues arising from third-party software or hardware
• Changes in Epson product specifications or software updates

Satisfaction Guarantee

For premium products and services, we offer a 30-day satisfaction guarantee under specific conditions:

• You must demonstrate that you followed all instructions correctly
• You must provide evidence that the product did not work as described
• Our technical support must first attempt to resolve the issue
• The guarantee applies only to the specific product purchased, not to all products on our site

Cancellation Policy

Subscription Cancellations

You may cancel your subscription at any time:

• Log into your account and navigate to the subscription settings
• Follow the cancellation prompts
• You will continue to have access until the end of your current billing period
• No prorated refunds for partial months unless specified in your plan

Service Cancellations

For paid services (consultation, setup assistance, etc.):

• Cancellations made more than 48 hours before the scheduled service receive a full refund
• Cancellations made 24-48 hours before the scheduled service receive a 50% refund
• Cancellations made less than 24 hours before the scheduled service are non-refundable
• Rescheduling is available at no charge with 24+ hours notice